Ski/Snowboard Group Details:

• Group tickets and rentals are only valid for the dates of the group. 
  • If a day is missed due to sickness or injury, with a doctors note, they will be issued a gift card for the missed outings.
  • If students miss for other reasons or personal choices: no credit or refunds are issued for the missed outing.
• Each student that purchases a group ticket will receive a discount card to visit again.
  • The loyalty card is good for discounted vists. This can be redeemed at the ticket windows during the times specified on the physical card.
• Is the Group for me?  Yes!
  • If you already know how to ski/sb join in for the discount and the fun. 
  • If you have your own equipment, you can participate and get the discounted tickets.
  • If you have a season pass, you may join your group on the group days. (still register on this page, so the group leaders know you're attending)
  • First time ever skiing/snowboarding?: Yes, join! Group Beginner Zones which are included = free.  
  • Groups are a great affordable way to experience skiing/snowboarding.

• Weather: It's a winter sport, it may be cold outside. Closing due to snow is very unlikely. Closings will be posted on our website. If your group outing has been cancelled, we issue refunds. If you choose not to attend there will not be a refund.
• What to wear:  Snow pants, waterproof jacket, waterproof mittens or gloves and one pair of long socks.  
  • Wearing a ski/snowboard helmet is strongly encouraged. This comes with the rental package.
  • Goggles are not included as part of the equipment rental.  Goggles can be purchased from the proshop.
• If you are reserving rentals you will get these in the rental building the dates of  your reservation. The ski/snowboard package will come with the necessary boots and equipment for learning (you won't use poles when first learning).
• When registering for rental equipment enter the correct height, weight and shoe size of the participant.

• Learning to ski/ or snowboard: Students should be at least 7 years old to participate in the learning group.
• Groups start at zone 1, and it is the student's responsibility to visit to the learning zones. 
• Group Learning is for students who have never skied/snowboarded, or have but are not ready to load a chairlift. 
• Students should be dressed, geared up, at zone 1 by the start time.  If your student chooses not to attend no credit or makeup will be provided.
• Coaches are available on group visits for tips and tricks to help students. Please keep in mind these are group sized beginner coaching sessions. 
• This is not a private lesson. If a student is struggling to learn using TBL, book a private lesson with our Snow School Office.
• All students learn differently, so a private lesson may be a better fit for a struggling student. We want students to love this sport as much as we do; providing them with a great experience is important to us.
• Parents are welcome to watch but must remain (behind the fencing) off the snow and hill.
• Parents should not be on the snow (unless they also have a ticket and are participating).
• Injuries may happen while participating in an alpine sport.
  • Our ski patrol will be available to guests that may need assistance.
• Bags & Personal Belongings: Use cubbies or lockers located in our rental area. 

• The complex is not responsible for any personal belongings or gear that is left behind.
  • Label your items with your student's name and phone number. 
• Conduct: It is important that our slopes and lodge remain a family friendly environment. We take pride in providing a fun winter place for families to enjoy. The use of inappropriate language to other guests or staff and reckless skiing/snowboarding may result in students' lift tickets being pulled.

We look forward to having you join us on the slopes of The Crystal Ridge this season.

Laura Z.

Crystal Ridge Manager &  Group Coordinator 

groups@crystalridge.com

7011 S. Ballpark Dr.
Franklin, WI 53132